Can't Join a Green Room

Written by Masquerading Team • Updated January 2026

If you can't join a Green Room, check these common issues.

Subscription Status

Ensure you have:

Active subscription (Guest Pass, Monthly, or Annual)
Not expired or canceled
Check subscription banners for issues

Room Privacy Settings

Check the room type:

Public: Should join immediately
Request-to-Join: Must wait for approval
Private: Must be invited

Permission Errors

If you see permission errors:

Check your subscription status
Ensure you're logged in
Try refreshing the page
If issues persist, use the in-app support ticket (open the app, click the cog, then Share Feedback)
If you cannot access the app, use the Contact Form

Still Having Issues?

When you contact support, include:

Room name you're trying to join
Error message (if any)
Your account email