Login and Authentication Issues

If you're having trouble logging in, try these troubleshooting steps.

Password Issues

If you forgot your password:

• Use "Forgot Password" link
• Check your email for reset link
• Check spam folder
• Create a strong new password

Email Issues

Ensure you're using:

• Correct email address
• Email associated with your account
• Check for typos

Browser Issues

Try these steps:

• Clear browser cache and cookies
• Try incognito/private mode
• Disable browser extensions
• Try a different browser

Account Status

Check if your account:

• Is still active
• Hasn't been suspended
• If you're unsure, use the in-app support ticket (open the app, click the cog, then Share Feedback)
• If you cannot access the app, use the Contact Form

Still Having Issues?

Use the in-app support ticket (open the app, click the cog, then Share Feedback). If you cannot access the app, use the Contact Form. Include:

• Your email address
• Error message (if any)
• Steps you've tried