How to Upgrade Your Account
Upgrading from Guest Pass to a paid plan is simple. Here's how to do it.
Step 1: Choose Your Plan
Decide between:
- Monthly: £12/month - Flexible, cancel anytime
- Annual: £69/year - Save 52%, best value
Step 2: Click Upgrade
You can upgrade from:
- Subscription banners (when trial is ending)
- Account settings / Subscription management
- Upgrade prompts when accessing premium features
Step 3: Complete Checkout
The upgrade process:
- Click "Upgrade" or "Subscribe"
- You'll be redirected to Stripe checkout
- Enter your payment information
- Review your plan selection
- Complete the payment
Step 4: Immediate Access
After successful payment:
- Your subscription is active immediately
- Full access restored
- All your characters and data preserved
- No interruption to your experience
Payment Security
Your payment is secure:
- Processed through Stripe (industry-leading security)
- We never store your full credit card information
- PCI-compliant payment processing
- Encrypted transactions
Upgrading During Trial
If you upgrade during your Guest Pass:
- Your trial converts to paid subscription
- You keep all trial benefits
- Billing starts immediately
- No loss of access
Need Help?
If you encounter issues:
- Check your payment method is valid
- Ensure you have sufficient funds
- Try a different browser
- Use the in-app support ticket (open the app, click the cog, then Share Feedback)
- If you cannot access the app, use the Contact Form